Operations · Continuous Improvement · Leadership
Work better.
Work better.
Lead stronger.
Practical thinking on building operations, processes, and teams that keep getting better. From an operations leader who has done the work on the shop floor and in the front office.
$30MFractional COO & CI Director
$2.75MOperations Manager
ISO 90012026 Lead Auditor
3 industriesManufacturing · Aviation · Healthcare
Latest writing
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Lessons worth writing down
Leadership
Your best employee isn’t automatically your next manager
Welding and managing people are two different jobs. Make teaching them part of the promotion.
3 min read TrainingGemba your training
Build training around what people need to do. Then stay long enough to see whether they can do it.
3 min read LeadershipStop using PIPs to push people out
If improvement was never an acceptable outcome, stop calling it an improvement plan.
3 min read
The approach
Processes don't exist on paper. They exist in practice.
Go see the work
Learn the job where it happens before changing anything.
Fix the process, not the person
Every mistake is a process or training gap, and both are fixable.
Make it visible
Clear owners, due dates, and full team visibility. Not knowing is not an option.